After the client contacted MVAD Technologies, we performed an IT audit of their environment.  Being local, MVAD Technologies knew the challenges facing NDIS providers in technology and that a Managed IT Services provider in Mildura could assist them promptly and successfully.

1. In consultation with the client, we identified that by utilising cloud-based software for their client management, they would eliminate the need for any on-site servers.  This would allow them to instead upgrade their networking environment by saving on the costs of an on-premise solution.  We migrated all their on-premise data to an Office365 environment, including utilising Microsoft Teams and Microsoft Sharepoint for data management and storage.

   Furthermore we replaced their data connection with a reliable business grade NBN connection, with mobile backup to enure always on-connectivity.  This allowed us to install enterprise grade networking equipment which allows for remote monitoring of connections to ensure reliability.

2. After ensuring a stable and quick data connection, we replaced our clients traditional phone PABX system with an Unified Communications system powered by 3CX Phone System.  This cloud based telephone system allowed our client the flexibility to manage their own call flow, give remote workers extensions as required and the ability to work from anywhere without missing a call.  This backed up with automated reporting on call amounts, allowed our customer to always know what level of staffing was needed to action client phone calls.
3. With the introduction of Microsoft365 into the environment, we secured the environment through best-practice.  Our networking equipment installed had the ability to scan any incoming traffic to ensure it was safe and secure.  We also introduced business grade managed Antivirus to the client.  This way in case of any cyber incident, our support team would be notified first.